Illuminada: Bright ideas and brilliant products for your home

Skip to Main Content »

Search Site

Customer Service




Tax Information

    Any merchandise purchased on Illuminada.com, or its subsidiaries, and shipped to California (CA) are subject to 9.0% sales tax on the total selling price of each individual item.


Shipping & Delivery

    As part of our Free Shipping Policy, every order within the 48 contiguous United States is shipped free and insured to your destination. For shipments to Alaska (AK) or Hawaii (HI), an additional shipping and handling fee is required. If applicable, please email us at customerservice@illuminada.com prior to your purchase to receive an estimate cost of your additional shipping and handling fee; in the email, please include your shipping address, the product part number(s), and the quantity per product part number. We do not require a Signature Service as part of our Free Shipping Policy. If you would like to include a Signature Service on your shipments, please contact us prior to your purchase to receive an estimate cost of this service.


Privacy & Security

    We are committed to honoring and protecting your privacy while at the same time providing you with a first rate online shopping experience. As an important part of respecting your privacy, we believe that you have the right to know what information is collected, how such information may be used, and what security measures are taken to protect your information. This Privacy Policy is effective as of July 1, 2009.


    Collection and Use of Information: When you visit Illuminada.com, place an order, and/or contact us via email, certain information is or may be collected, such as:

  • Your full name, shipping/billing address, email address, and/or payment information you provide when placing an order
  • "Navigational Information" regarding traffic patterns on Illuminada.com (i.e. the number of visits per webpage, average length of time spent on our website, and other similar site use data)
  • Any information that you may choose to submit in connection with any email messages, online surveys, registry programs, contests, etc.

    We use this information in order to analyze, manage, and improve Illuminada.com so that we may continually strive to provide you with the best shopping experience that we possibly can. Information on traffic patterns and the number of webpage visits helps us to further develop and improve our site layout to better meet your needs. Of course, we also use information (such as your name, email address, and payment information) to contact you, respond to your inquiries, and to process, deliver and receive payment for your purchase(s). We may also use such information to notify you of services, special offers, new products, important changes to Illuminada.com, and other services that we believe may be of interest to you. Finally, we use collected information to help us diagnose problems with our server or other technical issues relating to the performance of Illuminada.com. "Cookies" are small bits of data that a website can send to your browser and may then be stored on your hard drive. We use cookies in connection with certain features on Illuminada.com, although we note that our cookies do not contain any personally identifying information (e.g. your name). We use cookies to enable us to store items in your shopping cart and to help provide you with customized or tailored information and services. You can set your web browser so that you will always be notified when you receive a cookie.


    Security: We take reasonable precautions to protect the security of your personal information. Illuminada.com is hosted on secure servers and utilizes SSL protocol for managing the security of message transmission. Any personal information that you provide is encrypted, while it is being transmitted over the Internet, in order to reduce the possibility that such information can be read by an unauthorized person. Any information collected by us is stored in private files behind a firewall designed to protect your information by denying unauthorized access by outside users.


Returns & Replacements

    Our Guarantee: We want you to be completely satisfied with every Illuminada.com purchase. If your order fails to meet your expectations for any reason, please return the merchandise within 7 days of receipt for exchange, refund or credit (excluding applicable shipping and handling charges). We apologize that personalized or custom items cannot be returned.


    Return Shipment Instructions: If you need to return your merchandise for any reason, please insure and ship your merchandise within its original packaging to the address shown on your packing slip. Please include the necessary information requested on the back of your packing slip (i.e. your full name and shipping address). We recommend insuring your return shipment, since we cannot give credit for items that do not arrive in our operations center. If you cannot find the packing slip, please send your return packages to:

    Illuminada

    Returns Department

    15650 S. Avalon Blvd.

    Compton, CA 90220


    If you have further questions regarding your return, do not hesitate to email us at: customerservice@illuminada.com.


    Shipping Errors & Damages: If a shipping error occurs or your merchandise arrives damaged, please call us right away at 1-800-496-4776 or email us at customerservice@illuminada.com. Please provide us with your order number, name, shipping address, and a description of what happened. We will reply to your inquiries as soon as possible. If necessary, a freight claim will be filed against the shipping carrier. We request that you please comply with any freight claim procedures, such as speaking with a shipping carrier representative to discuss and confirm the shipping error(s) and/or damage(s) associated with your particular situation. If a replacement is necessary and the item is in stock, we will ship it to you immediately.


    Exchanges: If you would like to exchange your merchandise for a different product, please fill out the exchange portion of the form on the back of the packing slip. Please include the product part number(s) and the quantity per product part number you would like in exchange for the merchandise being returned. Be sure to include this form with your returned merchandise. If the price of the returned merchandise exceeds the price of the merchandise in exchange, please include payment for the additional amount. There are no additional charges for shipping and handling if you are exchanging any item(s). If you have questions, please call us at 1-800-496-4776. Please note that shipping and handling charges cannot be refunded when you return any item(s), unless we are at fault.


    Returns: Fill out the form on the back of your packing slip as you would for an exchange (see "Exchanges" for more details). If you are returning the item, we will send you a gift certificate for the dollar amount of the returned merchandise.

 

My Cart

You have no items in your shopping cart.

Call us toll free!
Call us toll free!

Community Poll

How did you hear about us?